JAMMU, Dec 3: Chief Minister Omar Abdullah today chaired a high-level meeting at the Civil Secretariat to review the functioning of grievance redressal systems through Raabta, & added that “Raabta will serve as a bridge between the government and the people, ensuring timely delivery of public services and enhancing public participation in governance, and added that “it is a step towards a more responsive and citizen-centric administration.”
Secretary Grievances, Aijaz Asad, presented the framework for Raabta, highlighting its role as a bridge between the government and citizens.
The platform will enhance public participation, ensure a responsive government, and enable the timely delivery of public services. Citizens will be able to submit grievances and suggestions through both offline and online modes.
The meeting discussed the structure of the outreach office, including staffing requirements, deployment of senior officers, and technical and administrative personnel required to ensure efficient operations.
The integration of JK Samadhan, an existing grievance redressal platform, with Raabta was also deliberated.
The Chief Minister directed officials to integrate Raabta with JK Samadhan to create a unified and comprehensive grievance redressal system.
By integrating Raabta with JK Samadhan, we are creating a unified grievance redressal system that will ensure faster resolutions and a more streamlined approach to addressing citizens’ concerns,” he added.
BISAG’s Additional Director General informed the meeting that the integration process is underway and will soon be operational, benefiting the public at large.
The meeting was attended by the Advisor to the CM, Chief Secretary, Additional Chief Secretary to the CM, Principal Secretary IT, and other senior officials.
But, strange to mention here that Govt fixed a prescribed period of time for final disposals of grievances filed on JKSamadhan portal but one can see a complaint on general public issues of thousand of innocents was filed on JKSamadhan on 7th of August 2024 but on today when verified it reads only as "Forwarded"
 
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